Effective Date - June 4, 2019
This Privacy Notice applies to UNIRISC, Inc. collectively, ("UNIRISC," "we" "our" or "us"). We respect your privacy rights and value your trust. This Privacy Notice describes how we collect, receive, use, store, share, transfer, and process your personal information, as well as your rights in determining what we do with the information that we collect or hold about you.
UNIRISC is responsible for the processing of your personal information when you interact with our website and services, ("Sites and Services”). You may contact us at any time via the methods described below.
This Privacy Notice also covers our collection, use and disclosure of personal information that we collect through our claim service website: https://service.unirisc.com/claimservice/. The use of information collected through our service is limited to the purpose of providing the service for which our client has engaged UNIRISC.
Collection of Personal Information
For purposes of this Privacy Notice, personal information refers to information that relates directly or indirectly to an identified or identifiable individual ("you"). The PI that we collect about you varies depending on your interactions and touchpoints with us, as follows:
Information You Voluntarily Provide Us
The information that is voluntarily provided to us, either directly from you, your employer, or your relocation company includes:
- Contact information (Name, Phone Number, email address, Address)
- Information relevant to your move/relocation
- The value of your household goods
Use of Personal Information
The purposes for which we may process information about you are as follows:
How We Use The Information You Voluntarily Provide Us
The information you voluntarily provide to us is used by UNIRISC only for the purposes of either placing coverage on your goods for your relocation, handling your claim as a result of your relocation, or for historical loss purposes in the event of an audit, and only during the course of either of these activities. In the event that inspections repairs are required for your goods, we will share your information with a third party inspection/restoration firm for the purposes of them inspecting or repairing your goods.
Cookies and Tracking Technologies
- Service Log Files: We automatically gather server log file information when you visit our websites. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
Sharing of Personal Information and Legal Disclaimer
We share your personal information according to this Privacy Notice, with your consent or as necessary to provide you the services you request, as well as to operate our business. The ways in which we share your personal information are set forth below.
Third Party Service Providers/Vendors: We share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us, pursuant to written instructions. In such cases, these companies must abide by our data privacy and security requirements, and are not allowed to use PI they receive from us for any other purpose. Representative business processes that our service providers/vendors assist US with include:
- Network or cybersecurity monitoring and intrusion detection
- Web or application development/management
- Payment processing
- Providing customer service
- Conducting research and analysis
- Providing cloud computing infrastructure/storage/processing, etc.
- Technical administration, such as hosting, managing and maintaining [our sites, services, applications, etc.]
- Inspection/Restoration services to manage the inspection/restoration of any damaged items you are claiming
Legal Compliance: In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
UNIRISC respects your control over your information and, upon request, we will confirm whether we hold or are processing information that we have collected from you. You also have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. Under certain circumstances we will not be able to fulfill your request, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves disproportionate cost or effort, but in any event we will respond to your request within a reasonable timeframe and provide you an explanation. In order to make such a request of us, please email us at [PRIVACY@UNIRISC.COM].
Please note that for personal information about you that we have obtained or received for processing on behalf of a separate, unaffiliated entity--which determined the means and purposes of processing, all such requests should be made to that entity directly. We will honor and support any instructions they provide us with respect to your personal information.
Data Retention and Security
All personal information that comes into the possession of UNIRISC is treated as confidential and protected as such. No customer personal information will be disclosed either orally, electronically, or in a written format to anyone that is not authorized to have this information. This information is retained by UNIRISC only for the purposes of either placing coverage on your goods for your relocation, or handling your claim as a result of your relocation, or for historical loss purposes in the event of an audit, and only during the course of either of these activities.
Should any Customer request any changes or inquiries of their own information, they will be required to prove their identity to ensure that no type of phishing is taking place and that we are not releasing personal information to an unauthorized source.
Any third party firms that are given our Customer’s data as part of the insurance process must protect all personal data of the customer. third party firms must ensure that they handle and dispose of this data in an appropriate manner, and must shred paperwork or permanently delete digital files once they are no longer needed.
Third party firms are to use the information only for the initial contact and subsequent repair or inspection of the Customer’s items.
Third party firms are to keep the data secure at all times and dispose of the data in a proper manner specified to them.
Changes to this Privacy Notice
We may update this Privacy Notice and its [effective/last updated/last modified] date to reflect changes to our data governance practices. If we propose to make any material changes, we will notify you by means of a notice on this page prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Should you have any concerns with this privacy notice please contact us at firstname.lastname@example.org.
2000 N. 14th Street
Arlington, VA 22201
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.